Policies and privacy
These policies explain how enquiries, bookings, personal information and this website are handled by PearlGo Travels (Pvt) Ltd.
Last updated 7 September 2026
A booking is confirmed only when the required payment and written confirmation, ticket or voucher have been issued.
Your quotation and the relevant supplier conditions explain the price, inclusions, changes and cancellation rules for that service.
We use personal information to answer enquiries, arrange requested services and meet legal or operational requirements.
These policies apply when you use this website, request a quotation or ask PearlGo Travels (Pvt) Ltd to arrange travel services. By continuing with a booking, you confirm that you have read the terms supplied for that booking and that the information you provide is accurate.
If a written quotation or supplier condition differs from a general statement on this page, the booking-specific written term will apply, subject to any rights that cannot lawfully be excluded.
Part one
01
We prepare quotations from the information you provide and the options available from airlines, hotels, tour operators, visa service providers and other suppliers. Unless stated otherwise, a quotation is an invitation to book, not a reservation or guarantee.
Availability, schedules, taxes, exchange rates and supplier prices may change before payment and confirmation. Any quotation validity period will be stated in writing.
02
A service is confirmed only after we have received the required cleared payment, accepted the booking and issued the relevant written confirmation, ticket or voucher. A message acknowledging your request does not by itself confirm a booking.
Please check names, dates, routes, baggage, accommodation, inclusions and all other details immediately. Tell us promptly if anything appears incorrect.
03
Names and personal details must match the traveller’s valid passport or other required document exactly. You are responsible for providing accurate information and checking the documents issued for your booking.
Airlines and other suppliers may charge for corrections, or may not permit them. Any correction, reissue or replacement cost will be explained before it is processed where reasonably possible.
04
Your written quotation will state the currency, total price and known inclusions. Anything not listed as included should be treated as excluded. Airline fares, taxes, exchange rates and supplier charges can change until the relevant service is confirmed.
Website wording, destination ideas and sample itineraries are general guidance. They are not live fare offers or fixed package prices.
05
Payment must be made using the method, currency and deadline stated in your quotation or invoice. A booking may remain unconfirmed until cleared funds are received and accepted.
Do not place card details, bank credentials, passport numbers or copies of identity documents in the website enquiry form. Ask our team to confirm the appropriate channel when documents or sensitive information are genuinely required.
06
Ask for any change or cancellation in writing. Supplier restrictions, fare differences, penalties and service costs may apply. We will explain the available option and known cost before acting where timing and supplier rules allow.
Airlines and other suppliers may also change schedules or services. We will pass on material information received and help you understand the options offered by the supplier.
07
Refund eligibility and timing depend on the conditions of the purchased fare or service, the supplier’s approval, the payment route and applicable law. Some products may be non-refundable or only partly refundable.
Where a refund is approved, it will be processed after the relevant funds are received from the supplier and the applicable charges are confirmed. Bank or payment-provider processing time may be additional.
08
Flights, accommodation, transport, attractions and other travel services are delivered by independent suppliers under their own conditions. Those conditions form part of the arrangement and may include limits, check-in rules, baggage rules and cancellation terms.
PearlGo will use reasonable care when arranging requested services and assisting with supplier communication. Nothing in these policies removes a responsibility or customer right that cannot lawfully be excluded.
09
Featured itineraries are starting points that can be adjusted around dates, traveller needs, hotel preference, pace and budget. The final itinerary, named accommodation, room type, meal plan, transfers, activities and exclusions are those stated in the accepted quotation.
If a confirmed supplier becomes unavailable, any proposed replacement or material change will be discussed with you and handled under the relevant supplier rules and applicable law.
10
Visa assistance may include general guidance, a document checklist, form support and application organisation. The exact scope and fee will be confirmed in writing.
Visa requirements can change and decisions are made only by the relevant embassy, consulate or immigration authority. PearlGo cannot guarantee approval, processing time or entry. You remain responsible for truthful information, complete supporting evidence and compliance with the authority’s instructions.
11
Travellers are responsible for valid passports, visas, permits, health requirements, transit rules, check-in times and destination requirements. Reopen the relevant official source before paying, applying or travelling.
Appropriate travel insurance is strongly recommended from the time a booking is confirmed. Consider cancellation, medical care, baggage, disruption and the activities included in your journey.
12
Weather, natural events, strikes, public-health measures, border changes, government action, security events and other circumstances outside reasonable control may affect travel. We will help communicate available alternatives, but refunds, changes and additional costs remain subject to supplier rules and applicable law.
Part two
13
Depending on your request, we may collect names, contact details, nationality or country of residence, travel dates, destinations, traveller counts, preferences, correspondence, payment records and documents needed for a booking or visa-assistance service.
The website enquiry form prepares a message on your device. It does not save the enquiry in a PearlGo website database. Information is shared with us only when you choose to send the prepared message through WhatsApp or email.
If you allow optional analytics, we also receive limited technical and usage information as explained in section 21 below.
14
We may use personal information to answer enquiries, prepare quotations, arrange and support requested services, communicate changes, keep business records, prevent misuse, resolve concerns and meet legal, accounting or regulatory obligations.
We aim to use only the information reasonably needed for the relevant purpose.
15
When necessary to provide a requested service, information may be shared with airlines, accommodation providers, tour operators, transport providers, insurers, payment providers, embassies, consulates, immigration authorities, technology providers and professional advisers.
We may also disclose information where required by law or to protect legal rights. PearlGo does not sell personal information.
16
When you contact us through WhatsApp, email or another external platform, that provider may process information under its own privacy terms. Avoid sending sensitive documents until our team confirms why they are required and the appropriate channel.
External links on this website open services operated by third parties. Review their current terms and privacy information before providing data or making a payment.
17
We retain information only for as long as reasonably needed to provide the service, support the customer relationship, maintain necessary records, resolve disputes and meet legal or regulatory requirements. When information is no longer required, we aim to delete, anonymise or securely dispose of it.
18
We use reasonable organisational and technical measures appropriate to the information we handle. No website, email service, messaging platform or electronic storage method can be guaranteed completely secure, so please do not send unnecessary sensitive information.
19
Travel involving a child should be arranged by a parent, guardian or authorised adult. Please do not ask a child to submit an enquiry directly. Information about a child should be provided only when needed for the requested service and by an adult authorised to do so.
20
Depending on the law that applies, you may have rights to ask about personal information held about you, request a correction, object to or restrict certain processing, or request deletion where lawful. Contact us using the details below so we can verify and respond to the request.
Part three
22
Website content is general information and may not reflect the latest fare, schedule, entry rule, processing time or supplier condition. Travel requirements can change without notice. Always reopen the named official source and confirm booking-specific details before you submit, pay or travel.
23
Unless otherwise stated, PearlGo’s website text, layout, brand elements and original materials are owned by or licensed to PearlGo Travels (Pvt) Ltd. Airline marks, destination photography and other third-party materials remain the property of their respective owners.
You may view and print information for personal travel planning. You may not reproduce, sell, remove attribution from or commercially reuse website content without permission from the relevant rights holder.
24
If something is unclear or a service does not match the written confirmation, contact us promptly with the booking reference and relevant details. Early notice gives us the best opportunity to check the record and assist with the supplier.
We will acknowledge the concern, review the available information and explain the next practical step. This process does not limit any right available under applicable law.
25
We may update these policies when our services, technology or legal responsibilities change. The latest version will appear on this page with its effective date. A material booking term will not be changed retrospectively except where required by law or agreed with you.
Questions or requests
Contact PearlGo Travels (Pvt) Ltd at bookings@pearlgotravels.com, by WhatsApp on +960 724 2822, or through our contact page.
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